Terms and Conditions
Glass Act Window Cleaning – Plymouth
By booking a service with Glass Act Window Cleaning, you agree to the following terms and conditions:
1. Services Provided
We offer professional window cleaning and exterior property services, including gutter, fascia, soffit, roof, driveway, conservatory, garage door, cladding, and building cleaning. All services are carried out using safe and eco-friendly methods.
2. Bookings & Payments
All services are booked in advance by phone, message, or online form.
Payment is due upon completion unless agreed otherwise.
Accepted payment methods include cash, bank transfer, or online invoice link.
Larger or custom jobs may require a deposit before work begins.
3. Customer Access & Responsibilities
The customer must ensure safe and reasonable access to the property on the agreed date.
If access is restricted or unsafe, the clean may be rescheduled or incur a call-out charge.
We request that pets are secured, and fragile outdoor items moved where possible.
4. Cancellations & Missed Appointments
Please give at least 24 hours’ notice for cancellations or rescheduling.
Missed appointments without notice may be subject to a minimum £10 call-out fee.
We reserve the right to postpone cleans in the event of severe weather or safety concerns.
5. Damage or Liability
While we take every care in our work, Glass Act is not responsible for pre-existing damage or deterioration of windows, seals, paintwork, or roofing.
Any accidental damage caused by our team must be reported within 24 hours for investigation.
We are fully insured for public liability.
6. Customer Accounts & Website Access
Customers using our online system must ensure account details are accurate.
Login credentials should be kept secure.
Access to past services, upcoming appointments, and exclusive offers is available via the customer login section.
7. Eco-Friendly Commitment
We use pure water systems and environmentally conscious cleaning methods. Chemical use is kept to a minimum and only applied when necessary and safe.
8. Promotions & Giveaways
Any promotions or giveaways will be clearly stated with terms.
Prizes and discounts are non-transferable and must be used within the valid period.
9. Privacy Policy
We take your privacy seriously. Your contact details and service history are stored securely and used only to manage bookings, communication, and occasional promotions. We never share your data with third parties.
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If you have any questions about these terms, please contact Neil at 07818 068887 or email us via the contact page.
Privacy Policy GDPR
Effective Date: 25 February 2025
This Privacy Policy outlines how Glass Act Window Cleaning and GAWG.Group collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (GDPR).
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Who We Are
We are small local businesses trading as:
Glass Act Window Cleaning – providing residential and commercial exterior cleaning services
GAWG.Group – the group name covering our associated services, including WG Asbestos and Waste Guys
Contact details:
Email: info@gawg.group
Phone: 07818 068887
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What Data We Collect
We may collect the following personal information when you interact with our services:
Full name
Address
Email address
Phone number
Details of service enquiries or bookings
Communication history
Payment details (securely handled via third-party providers)
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How We Use Your Data
We collect and use your personal data to:
Provide quotes and respond to enquiries
Deliver services you’ve requested
Manage appointments and communicate with you
Send invoices and secure payment links
Share relevant service updates, offers, and promotions (only if you opt in)
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Marketing & Email Communication
If you provide your email address, we may contact you occasionally with:
Discount codes and offers
Monthly giveaways
New services or seasonal packages
You can opt out of marketing at any time by clicking the unsubscribe link in our emails or contacting us directly.
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Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to your data being used for marketing
Withdraw consent at any time
To exercise your rights, please contact us using the details above.
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Data Storage & Protection
We store data securely within our website, email marketing tools (like MailPoet), and invoicing/payment systems.
We never sell or share your data with third parties unless required by law or with your explicit consent.
All payment details are processed securely by trusted providers like Stripe or Klarna and are never stored by us.
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Cookies
Our website may use cookies to enhance your experience and collect basic visitor data. You can disable cookies in your browser settings at any time.
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Third-Party Services
We work with trusted providers who are also GDPR compliant, including:
Website hosting (Hostinger)
Email software (MailPoet)
Payment processors (Stripe, Klarna)
Contact form systems (WPForms)
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Changes to This Policy
This policy may be updated as needed. Any changes will be posted on this page with the new effective date.
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Thank you for trusting Glass Act Window Cleaning and GAWG.Group.
We’re committed to protecting your data and your privacy.